Frequently asked questions

A Montreal app that resells, at a discount, halal food that would otherwise be thrown away: the day’s unsold items, products close to their date, iftar surplus during Ramadan. You reserve and pay in the app, then pick up in store.

Yes. Unpackaged food (meals, pastries, surprise bags) comes only from 100% halal stores. Supermarkets can only offer packaged products, with the certification symbol visible on the package.

Every offer carries a label: “Zabiha” (hand-slaughtered meat), “Certified meat” (halal-certified, machine slaughter accepted by the certifier) or “No meat”. The store’s certification (HMA, ISNA, HMCA, IFANCA…) is always shown, so you choose according to your practice.

No. Zaytoun Bag certifies nothing: the app shows the certification the store or product already holds.

A bag the store fills with what is left at the end of the day. You know the bag type, its usual contents and its guaranteed minimum value.

The contents must be worth at least the stated value. If the bag isn’t right for you, refuse it at the counter and you are fully refunded.

Each store sets its price, usually around half the regular price. Card payment upfront, no credit or instalments.

During the pickup window, show the order’s QR code or 4-digit code at the counter. Someone else can pick up the order for you with that code.

The food was set aside for you, so an order that isn’t picked up is not refunded. The app sends a reminder one hour before the pickup window ends.

It’s the busiest month: Iftar bags to pick up before maghrib, Suhoor bags in the evening. Times are computed for your city; Ramadan and Eid dates are to be confirmed with your mosque.

Nothing during the launch phase. Only card processing fees apply to payments.